Course curriculum

    1. Agenda

    2. Learner Objectives

    3. Reflection 1

    1. Coaching and Consulting

    2. Interaction Style "Quiz"

    3. Expert vs Collaborative Style

    4. Quick Check 1

    5. Ecological Focus

    1. Key Elements of Effective Interpersonal Communication

    2. Quick Check 2

    3. Interpersonal Process

    4. Quick Check 3

    5. Key Interpersonal Skills

    6. Reflection 2

    1. Scenario: Listening

    2. Introducing the Skill: Listening

    3. Listening: Three Factors

    4. How to be a Good Listener

    5. Barriers to Listening

    6. Practicing the Skill: Active Listening

    1. Scenario: Summarizing

    2. Introducing the Skill: Summzarizing

    3. Practicing the Skill: Summarizing

    1. Let's Take a Break!

About this course

  • Free
  • 46 lessons
  • 0 hours of video content